The Lemonade Store is an online merchandise shop offering limited-edition products and accessories. Products sold through the Store are not insurance products and do not replace, modify, or affect any Lemonade insurance policy or coverage.

To the fullest extent permitted by applicable law, Lemonade does not manufacture the products offered on the Store and makes no representations or warranties regarding such products beyond those expressly stated in the product description. Certain products may be covered by a manufacturer’s warranty, as described with the product.

Limited Edition & Drops Disclaimer

Many products are produced in limited quantities.
Availability is not guaranteed. Once an item sells out, it may not be restocked.

We reserve the right, at our discretion, to modify, delay, suspend, or cancel any drop at any time.

Collaboration Disclaimer

Some products are created in collaboration with artists, designers, or partners.
All creative elements, designs, and artwork are provided with permission from the respective creators.

Collaborations do not imply endorsement of Lemonade’s insurance products.

Accuracy Disclaimer

We try to represent products as accurately as possible. Colors, sizing, and materials may vary slightly due to manufacturing or screen differences.

Shipping & Fulfillment Disclaimer

Shipping timelines are estimates and may vary due to carrier delays, customs, or external factors. We are not responsible for lost or stolen packages once marked as delivered.

Store Credit Disclaimer

Where permitted by applicable law, store credit may be issued instead of a refund. Store credits have no cash value and may only be used toward eligible purchases in the Lemonade Store.

Nothing in this section limits any mandatory consumer rights under applicable law.

Product Disclaimer

Some items may contain small parts and are not intended for young children.
All products offered on this site are provided “as is” and we make no warranties whatsoever with respect to the products offered on this site, including, without limitation, any (a) warranty of merchantability; (b) warranty of fitness for a particular purpose; or (c) warranty against infringement of intellectual property rights of a third party; whether express or implied by law, course of dealing, course of performance, usage of trade, or otherwise.

Misuse Disclaimer

Lemonade is not responsible for damage, injury, or loss resulting from improper, unintended, or unsafe use of products purchased from the Store.

Data Disclaimer

Any personal information submitted through the Store is processed in accordance with our Privacy Policy.

Privacy Policy

Last updated: 02/15/2026

This Privacy Policy describes how the Lemonade Store (“we”, “us”, “our”) collects, uses, and protects your personal information when you visit or make a purchase from our online store (the “Store”).

By using the Store, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We collect personal information that you voluntarily provide, including:

Name
Email address
Shipping and billing address
Payment information (processed securely through our payment provider)
Order details

Any information you choose to submit through customer support.

We automatically collect certain information when you use the Store, such as:

Device information
IP address
Browser type
Cookies and analytics data
Pages viewed and actions taken

We do not store full payment card details. Payment information is processed directly by our payment processors.

2. How We Use Your Information

We use your information to:

Process and fulfill orders
Communicate with you about your purchase
Respond to customer support requests
Improve and optimize our Store
Detect and prevent fraud
Comply with legal obligations

We do not sell or rent your personal information.

3. Sharing Your Information

We share personal information with trusted third parties that support operation of the Store, including:

Shopify, our ecommerce platform
Payment processors
Shipping carriers
Email and marketing service providers
Analytics providers
Fraud prevention services

These service providers are authorized to use your information only as necessary to perform services on our behalf.

We may also disclose information if required by law or to protect our rights and safety.

4. Cookies & Tracking

We use cookies to:

Enable Store functionality, including your shopping cart
Analyze usage and improve performance
Support marketing and advertising efforts

You can control cookies through your browser settings. Disabling cookies may affect Store functionality.

Where required by law, we will request your consent before placing non-essential cookies.

5. Data Security

We implement reasonable technical and organizational measures designed to protect personal information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

6. Your Rights

Depending on your location, you may have the right to:

Access the personal information we hold
Request corrections or deletion
Opt out of marketing emails (you can unsubscribe at any time)

To exercise any rights, contact us using the information below.

We may need to verify your identity before processing certain requests.

7. Data Retention

We retain your information as long as necessary to fulfill orders, comply with legal obligations, and support Store operations.

8. Children's Privacy

The Store is not intended for children under 13 (or the equivalent minimum age in your jurisdiction), and we do not knowingly collect personal information from children

9. Third-Party Links

The Store may contain links to external websites. We are not responsible for their privacy practices or content.

10. Contact Us

If you have questions or requests related to your privacy, contact us at:
[email protected]

Shipping

Last updated: 02/15/26

Thank you for shopping at the Lemonade Store. This Shipping Policy explains how and when your order will be shipped.

1. Order Processing

Orders are typically processed within 4-5 weeks unless otherwise noted on the product page (for example, limited drops, preorder items, or made-to-order items).

Processing times may be longer during high-volume periods.

We will notify you if there are significant delays or if additional information is required.

2. Shipping Times & Methods

Once shipped, estimated transit times are:

Domestic orders (inside your region): 3–10 business days
International orders: 7–21 business days

These transit times begin after the order has shipped and do not include the initial fulfillment period described above.

Delivery timelines are estimates only and are not guaranteed. Carrier delays, customs processing, weather, or other factors outside our control may affect delivery.

3. Shipping Costs

Shipping costs are calculated at checkout and depend on:

Destination
Weight and size of the order
Selected shipping method

Any applicable taxes, duties, or customs fees for international shipments are the customer’s responsibility.

4. Tracking Your Order

Once your order ships, you will receive a confirmation email with a tracking number (when available). Tracking updates may take 24–48 hours to appear.

Some international shipments may have limited tracking visibility depending on the carrier.

5. Incorrect or Incomplete Addresses

Please ensure your shipping address is accurate at checkout.
We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.

If an order is returned due to an incorrect address, additional shipping fees may apply to resend the package.

6. Lost, Delayed, or Stolen Packages

We work with trusted carriers, but once a package is marked “delivered,” we are not responsible for lost or stolen items.

If your package is significantly delayed or appears lost:

Please check with your carrier first
Then contact us at [email protected] and we will try to assist

7. Multiple Shipments

Your order may arrive in multiple packages depending on product availability or fulfillment partners.

You will not be charged extra shipping if we split the shipment.

8. Preorders & Limited Drops

Some items may be:

Preordered
Made to order
Produced in limited quantities

Estimated shipping windows for these items will be listed on the product page.

Production or supply-chain delays may extend shipping times; we will share updates if delays occur.

9. International Customs

International orders may be subject to:

Duties
Taxes
Import fees

These are not included in the product price or shipping cost and must be paid by the customer upon delivery.

We are not responsible for packages held or delayed by customs.

10. Contact Us

If you have questions about your shipment, please reach out:
[email protected]

FAQ

What is the Lemonade Store?

The Lemonade Store is our official merch shop featuring limited drops, fun collaborations, and community-inspired products. These items are just for vibes, they are not insurance products.

Orders

How do I place an order?

Just add your favorite items to the cart and check out. You’ll receive an email confirmation once your order is placed.

Shipping

When will my order ship?

Most orders ship within 30-40 business days unless stated otherwise.

How long does shipping take?

Domestic: 3–10 business days
International: 7–21 business days
Shipping times are estimates and may vary due to carrier delays or customs.

Do you ship internationally?

We don’t ship internationally at this time. U.S. shipping only.

Will my order come in multiple shipments?

It might. Some items are fulfilled separately. You’ll only pay shipping once.

Tracking

How do I track my package?

Once your order ships, you’ll receive a tracking number via email. Tracking updates may take 24–48 hours to appear.

My tracking hasn’t updated—what should I do?

This can happen due to carrier delays. If it hasn’t updated for several days, reach out to us at [email protected] and we’ll help you investigate.

Returns & Exchanges

What is your return policy?

All sales are final unless the item arrives damaged, defective, or incorrect.

What if my item arrives damaged or wrong?

Email us at [email protected] within 14 days of delivery with your order number and photos of the issue. We’ll make it right.

Products

Will sold-out items be restocked?

Usually not. Many products are limited runs. If it’s sold out, it’s likely gone for good.

Do product images match the real items?

We try our best, but colors and materials may vary slightly due to manufacturing or screen differences.

Are the products safe for kids?

Some items may contain small parts and aren’t intended for young children. Check each product description for details and read our “Legal Safe Disclaimers”.

Payments

What payment methods do you accept?

We accept major credit cards and other payment methods shown at checkout.

Why was my payment declined?

This can happen for a few reasons—incorrect details, bank restrictions, or flagged transactions. Try again or use a different method.

Special Releases

What are limited drops?

Special product releases available in limited quantities. Once they’re gone, they’re gone.

How do preorders work?

If an item is a preorder, the estimated shipping timeframe will be listed on the product page. Preorder timelines may shift due to manufacturing.

Other

Is this connected to my Lemonade insurance?

Nope. The merch store is separate. Buying products here does not affect, change, or replace any Lemonade insurance policy.

How do I contact customer support?

Email us at [email protected] and we’ll get back to you as soon as we can.

Terms

Last updated: 02/15/2026

Welcome to the Lemonade Store (“we”, “us”, “our”). These Terms & Conditions (“Terms”) govern your access to and use of our online shop, products, and services (collectively, the “Services”). By using the Store, you agree to be bound by these Terms.

1. General Use

You may use the Store only for lawful purposes and in accordance with these Terms. You represent that you are at least the age of majority in your jurisdiction or have permission from a parent or legal guardian.

We reserve the right to refuse service, cancel orders, or restrict access to the Store at our discretion.

2. Products & Availability

We offer limited-edition products and merchandise. Quantities, availability, and descriptions may change at any time without notice. Colors and images may vary slightly from what appears on your screen.

We may modify, discontinue, or update products at any time without notice. Product descriptions, images, and specifications are provided for informational purposes and may vary slightly due to manufacturing or display differences.

3. Orders & Payment

All prices, discounts, and promotions posted on this site are subject to change without notice. The price charged for a product or service will be the price in effect at the time the order is placed and will be set out in your order confirmation email. Posted prices do not include taxes or charges for shipping and handling. All such taxes and charges will be added to your merchandise total and will be itemized in your shopping cart and your order confirmation email. All prices are listed in the currency shown at checkout and are inclusive/exclusive of applicable taxes where required. We reserve the right to cancel or refuse any order for any reason.

You represent and warrant that (i) the credit card information you supply to us is true, correct, and complete, (ii) you are authorized to use such credit card for the purchase, (iii) charges incurred by you will be honored by your credit card company, and (iv) you will pay charges incurred by you at the posted prices, including shipping and handling charges and all applicable taxes, if any, regardless of the amount quoted on the site at the time of your order.

4. Shipping & Delivery

Shipping times are estimates and not guarantees. Delays may occur due to factors outside our control.

You are responsible for providing accurate shipping information. We are not responsible for orders shipped to incorrect addresses provided by the customer.

International orders may be subject to customs, duties, or taxes, which are the customer’s responsibility.

5. Returns & Exchanges

All sales are final unless otherwise noted.
However, if you receive a damaged, defective, or incorrect item, please contact us within 14 days of delivery so we can help resolve the issue.

We may request photos or additional information to process replacements.

6. Store Credits

In certain cases, we may issue store credit instead of refunds. Store credits have no cash value and may only be used on eligible products in the Lemonade Store.

7. Intellectual Property

All content on the Store—including logos, designs, product names, images, and branding—is the property of Lemonade, Inc. or its affiliates. You may not use, reproduce, or distribute any content without prior written permission.

8. Privacy

Your submission of personal information through the Store is governed by our Privacy Policy

9. Limits of Liability

We are not liable for any direct, indirect, incidental, or consequential damages arising from your use of the Store or the products purchased through it, except where prohibited by law.

10. Changes to These Terms

We may update these Terms at any time. The updated version will be posted on this page with a revised “Last Updated” date. Continued use of the Store after changes are posted constitutes acceptance of the new Terms.

11. Disclaimer of Warranties

To the fullest extent permitted by applicable law, all products and services are provided “as is” and “as available,” without warranties of any kind, whether express or implied, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

Some jurisdictions do not allow certain warranty exclusions. In such cases, limitations apply only to the extent permitted by law.

12. Force Majeure

We are not responsible for delays or failure to perform resulting from events beyond our reasonable control, including natural disasters, carrier disruptions, government actions, or supply chain interruptions.

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